2012 merchant workshops
Downtown Inc provides educational workshops free of charge for small businesses located in York’s Central Business District.
Best Practices in Customer Service
Wednesday, February 1
Park Street Pantry, 24 North Beaver Street, York
8-9 a.m.
Downtown Inc welcomes guest speaker Kimberly Stever to present Best Practices in Customer Service. Stever is the Director of Solutions at Eastwick Marketing and is a seasoned marketing professional with 25 years of experience in various forms of economic development. She is a certified Main Street Manager and participant of Disney Institute. As Director of Solutions for Eastwick Marketing, she enjoys a reputation as a “problem solver” and is proficient at building awareness and engaging targeted audiences and constituencies. Learn how to build a better relationship with every patron that enters your business; keep them coming back, and most importantly: tell all their friends about you.
Details about the following workshops coming soon!
- Wednesday, March 21: Social Media and Communications
- Wednesday, May 23
- Wednesday, September 19
- Wednesday, November 7
Entrepreneurial Support Alliance (ESA)
In addition to workshops hosted by Downtown Inc, the Entrepreneurial Support Alliance is a great resource for start-ups and small businesses. A complete list of upcoming workshops and other learning and networking opportunities can be found online at www.yorkkiz/org/esa.